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Service charges

Regenter Brockley on behalf Lewisham Council oversees the annual service charges in accordance with the lease agreement.

This includes providing the annual estimate of service charges every April for the new financial year. Followed by the Actual service charge costs once that financial year has ended.

If we have not received the up to date costs for the services provided to you, we will send you notification in the form of a Section 20B Notice which tells you that we will still be sending you Actuals but they will be late.

The annual service charges will include the specified amount for ground rent, and an apportionment of annual costs including:

• General maintenance and repairs in communal areas
• Lift maintenance
• Lighting in communal areas
• Cleaning communal areas
• Grounds maintenance
• Dealing with antisocial behaviour
• Customer services at our housing office
• Leasehold management charge

We bill you for service charges to recover our costs in providing services to blocks, buildings and estates. You pay service charges only for the services and work for your block, building or/ and estate, including our management services.

The lease sets out how your share of the charge is worked out. We will send you a bill each year for services provided to the shared areas of your block, building, and estate. Regenter Ltd as the Council’s managing agent, have a duty to collect your share of these costs.

The cost of building insurance (for the shared areas, structure and outside only) is included in your service charge bill. You have to purchase your own building insurance for the reinstatement of your flat should this be necessary.  You are also advised to take out home contents insurance.

How to Pay your Service Charges

By standing order

You can pay your service charge by standing order through your bank. You can get a standing order form by contacting the Housing Office

If you have online or telephone banking, or your bank has provided a blank standing order form, you can set up a standing order using the following details:

Bank: Barclays Bank PLC

Account name: London Borough of Lewisham

Sort Code: 20 00 00

Account No: 93380513

You must quote your service charge account number as a reference to ensure your payment is credited to your account.  

By cheque

Cheques should be made payable to London Borough of Lewisham

Please write your address and service charge account number on the back of the cheque so we can easily identify the payment and make sure it reaches your account. You should send your cheque to: Pinnacle,  Ground Floor, 111 Endwell Road, Brockley SE4 2PE

Over the phone

You can pay via the automated telephone service by calling 0208 690 8707 and press option 3 for service charges. (Please note once you have paid you will get an authorisation code, please take a note of it)


You have the right to rent out your home to someone else, but you will remain the responsible leaseholder unless you transfer the lease to your tenant. As the lessee you must obtain consent from your mortgage lender if there is an outstanding mortgage on the property, this includes a Council mortgage.

The tenancy agreement should require the sublet to comply with the terms of the lease referring to the use of the property, building and estate. The sublet should be provided with a copy of the lease. If the sublet creates a nuisance Regenter Brockley will look to the private landlord as the leaseholder of the property to remedy the problem.

You must give a copy of the tenancy agreement and the name and contact phone number of your tenant. You must also give us your new address and phone numbers for correspondence and in case of emergencies.

The conditions of your lease will still apply to you while you are not living in your property. Therefore you must ensure that your tenants agree to the contract you have with Lewisham Council, namely the terms of the lease, and you must tell your tenant to abide by the conditions of your lease. If they do not, you will be breaking your lease agreement and any action we may take will be against you.

Under the terms of the Lease the property may be sub-let to a single person, couple or a family. It must not be sub-let to separate, unrelated individuals e.g. students.

By renting out your home you will become the landlord of your tenant. You will then be responsible for the landlord’s duties arising under the Gas Safety (Installation and Use) Regulations 1998.

This means, that by law you are responsible for making sure that your gas appliances, pipework and flues are safe and well-maintained. You should arrange for a yearly gas safety check to be carried out by a Gas Safe registered gas engineer and make sure that you give your tenant a copy of the yearly gas safety record (CP12).

Landlords who breach the gas safety laws and put lives at risk face tough sentencing in the courts. You can get more information about this from Gas Safe on 0800 408 5500 or by visiting

Failure to notify of a sublet property could invalidate the building insurance policy of that property

Selling your property

When you sell your property the buyer will want to see certain information relating to the property and the accounts.  We offer a Management Pack which contains the last 3 years’ service charges and reports relating to the property, such as Fire Risk and Asbestos reports.  There is a charge of £150.00 plus VAT for sending this out to either your solicitor or to yourself.  The cheque is to be made payable to Pinnacle psg for this administration.

Leaseholders Forum
We hold a forum for all leaseholders to attend three times a year.  The dates of the forum are set out below

MeetingDateVenue / Time (6:30pm – 8pm)
Leasehold Forum

13th September 2018

St Andrews Church - Brockley
Leasehold Forum 10th January 2019 St Andrews Church - Brockley
Leasehold Forum 25th April 2019 St Andrews Church - Brockley
Leasehold Forum 5th September 2019 St Andrews Church - Brockley

 If you need any further assistance please contact the leasehold team on 0207 635 1209

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