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Compliments and Complaints

Complaints procedures for Regenter and Lewisham Council.

Customer feedback helps us to make improvements to our service. If you are impressed with something we have done, or feel a staff member has gone the extra mile, let us know!

Want to get in touch?

We try to get things right first time, but we appreciate this doesn’t always happen. Please talk to us if you are not satisfied with our service.

Please note that all queries and complaints must be in put in writing. 

Over the phone

0207 635 1200

By Email


In writing or in Person

111 Endwell Road

Please remember

We take all complaints seriously, and we will reply to you within 10 working days. If you are requesting a service, such as reporting a repair or a case of antisocial behaviour in your neighbourhood, please contact the service directly. A request for service differs from a complaint about that service.

We can often resolve issues quickly however, if we are not able to find a solution quickly, we will register your complaint formally.

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