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How to report a repair

If you're a tenant and you wish to report a repair in your property,

  • Please call Rydon on 0800 083 9683 / 0132 262 3017

(You can visit the housing office at 111 Endwell Road, Brockley, SE4 2PE and use the customer phone)

Repair appointments

Appointments are offered between 9am and 5pm Monday to Friday. If the contractor agrees, they can make appointments outside these times. Alternatively, the contractor will phone or write to let you know when they will be calling. If you cannot keep an appointment that you have made, please make sure that a relative or friend will be in. Our contractors cannot come into your home without an adult being there.

Out of Hours

If you need to report an emergency repair outside of normal office hours (5PM-9AM Monday to Friday, also during the weekends and bank holidays) please call: 0800 083 9683 Please be aware an emergency job, does not always mean a first time fix. The contractor will attempt to fully remedy the problem however, at times; they will have to return to finish the job in full.

 

*Please note that the housing team do NOT deal with repairs, all repair queries must go through to Rydon. The customer care team are available to deal with any issues. You can visit them in the office by appointment, or write to them. Rydon Maintenance 111 Endwell Road, SE4 2PE.

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